Why Is My Spotlight Refund Taking Time?

If you've received a Spotlight Refund notification but haven't seen the funds in your account yet, don't worry. Once we've processed your refund, the remaining time depends on your bank or card provider.

Refunds take time to process

After we issue your refund, your financial institution still needs to process the transaction before the money appears in your account.

Most refunds are completed within 3–10 business days, although some banks and card providers may take longer.

Weekends and holidays may cause delays

Banks and payment providers generally process refunds on business days only. If your refund was issued before a weekend or public holiday, it may take a little longer to appear.

Haven't received your refund?

If it's been more than 10 business days since your refund was processed:

1. Check your bank or card statement for any pending or completed refund.

2. Contact your bank or card issuer to ask if the refund is still being processed.

3. If your bank cannot locate the refund, contact our Support team so we can assist you further.

Still need help? Create a support ticket or email us at support@redgifs.com, and we'll be happy to help.