I’m already a verified creator. Why do I need to re-verify? Follow
As part of evolving regulatory requirements, creators are required to complete a one-time identity and age re-verification. This helps ensure RedGIFs remains aligned with current legal and industry obligations.
Important to note:
Verification is securely handled by Ondato, a trusted third-party provider. RedGIFs does not store your ID documents or personal verification data.
Important to note:
Verification is securely handled by Ondato, a trusted third-party provider. RedGIFs does not store your ID documents or personal verification data.
How do I complete Age Verification?
- Tap Verify Your Age
- You’ll be redirected to our secure verification partner
- Follow the steps (ID + selfie)
- Complete the process when you see Verification Complete
Important: Do not close the verification window while it’s connecting.
What do I need to prepare?
- A valid, government-issued ID (not expired)
- Good lighting + a clear camera
- A stable internet connection (Wi-Fi recommended)
I’m stuck on “Connecting to Ondato.” What should I do?
Try these quick fixes:
- Switch to strong Wi-Fi (or restart your data connection). Don’t close the verification window to give it a moment to load
- Disable VPN and any ad-blocking tools
- Force close the app, reopen, and try again
I got “Verification Not Completed.” What does that mean?
This usually happens due to:
- Blurry/glared ID photo
- Low lighting or unclear selfie
- Connection issues
- Details not matching (name/DOB)
Try again with these tips:
- Place your ID on a flat surface, capture it fully in frame
- Avoid glare, shadows, and motion blur
- Take the selfie in bright light, remove hats/masks/sunglasses
- Make sure your account details match your ID