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I’m already a verified creator. Why do I need to re-verify? Follow

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RedGIFs team
As part of evolving regulatory requirements, creators are required to complete a one-time identity and age re-verification. This helps ensure RedGIFs remains aligned with current legal and industry obligations.

Important to note:
Verification is securely handled by Ondato, a trusted third-party provider. RedGIFs does not store your ID documents or personal verification data.

How do I complete Age Verification?

  1. Tap Verify Your Age
  2. You’ll be redirected to our secure verification partner
  3. Follow the steps (ID + selfie)
  4. Complete the process when you see Verification Complete
Important: Do not close the verification window while it’s connecting.

What do I need to prepare?

  • A valid, government-issued ID (not expired)
  • Good lighting + a clear camera
  • A stable internet connection (Wi-Fi recommended)

I’m stuck on “Connecting to Ondato.” What should I do?

Try these quick fixes:

  • Switch to strong Wi-Fi (or restart your data connection). Don’t close the verification window to give it a moment to load
  • Disable VPN and any ad-blocking tools
  • Force close the app, reopen, and try again

I got “Verification Not Completed.” What does that mean?

This usually happens due to:

  • Blurry/glared ID photo
  • Low lighting or unclear selfie
  • Connection issues
  • Details not matching (name/DOB)

Try again with these tips:

  • Place your ID on a flat surface, capture it fully in frame
  • Avoid glare, shadows, and motion blur
  • Take the selfie in bright light, remove hats/masks/sunglasses
  • Make sure your account details match your ID
     

Still not working? Create a ticket or email us at support@redgifs.com. 

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