Complaints Policy Follow

Last updated: 15th September 2025

Introduction

This complaints policy is part of your legal agreement with us. By using RedGIFs.com, you agree to the terms of this Policy—please read it carefully. By submitting a complaint, you confirm that the information you provide is accurate.

Contact Information

RedGIFs.com is operated by Vergil Services, Inc., located at 11766 Wilshire Blvd. Suite 900, Los Angeles, CA 90025

You can contact us by email at support@redgifs.com or by mail at the address above.

Policy Overview

RedGIFs is committed to providing a transparent and fair process for handling complaints from users, rights-holders, regulators, and other affected parties. Complaints may concern content hosted on the platform, actions taken by RedGIFs, or the application of our Terms of Service. This Policy is adopted in accordance with the EU Digital Services Act (DSA) and the UK Online Safety Act (OSA).

Scope of Complaints

Complaints may include, but are not limited to:

• Allegations that content is illegal (e.g., child sexual abuse material, human trafficking, terrorism-related material).
• Allegations that content violates RedGIFs’ Terms of Service or Acceptable Use Policy.
• Requests to remove content based on rights violations other than copyright (e.g., privacy, non-consensual intimate imagery, defamation, image rights).

This Policy does not cover:

• Appeals of moderation decisions (including content removals, account restrictions, suspensions, or dissatisfaction with complaint-handling), which are handled under the RedGIFs Appeals Policy.
• Complaints about copyright infringement, which must be submitted under the RedGIFs DMCA Policy.

Submission of Complaints

Complaints may be submitted via:

• The in-platform “Report” function available on each piece of content.
• Email to support@redgifs.com with sufficient detail to identify the issue.

All complaints must include:

• A description of the issue.
• Identification of the content (e.g., URL or uploader username).
• Supporting information or evidence where available.
• Contact information for follow-up.

Complaint Handling Procedure

• RedGIFs acknowledges receipt of complaints promptly and without undue delay, using the same communication channel through which the complaint was submitted.
• Each complaint is reviewed in good faith by our moderation team.
• For complaints alleging illegal content, RedGIFs acts expeditiously to remove or disable access if the allegation is substantiated.
• For complaints alleging Terms of Service violations, RedGIFs determines whether the content or conduct falls outside our policies and acts accordingly.
• RedGIFs provides the complainant with a clear, reasoned decision in writing, including whether the decision is based on law, platform policy, or both.

Trusted Flaggers (EU/EEA)

If a complaint is submitted by a body, authority, or organization designated as a “trusted flagger” under Article 22 of the DSA, RedGIFs prioritizes and processes the complaint in accordance with its legal obligations.

Use of Automation in Moderation

RedGIFs may use automated tools to assist in detecting potentially illegal or policy-violating content, prioritizing complaints, and supporting moderation decisions.

• Transparency: If a moderation decision affecting you involved automation, RedGIFs will notify you.
• Human Oversight: Users may always request human review of decisions through the Appeals Policy.
• Automated tools never replace human oversight for final complaint outcomes.

Abuse of the Complaints Process

RedGIFs does not tolerate abuse of the complaints process. Submitting complaints in bad faith, including abusive, harassing, or deliberately unfounded complaints, may result in proportionate action, including account restrictions or termination. Users will be notified of the reasons for any such action and may appeal under the Appeals Policy.

Regulatory Escalation

• European Union: If you are located in the EEA and believe that RedGIFs has infringed the DSA, you may file a complaint with your national Digital Services Coordinator. You may also use certified out-of-court dispute settlement bodies in accordance with Article 21 DSA.

• United Kingdom: If you are located in the UK and believe RedGIFs has failed to comply with the Online Safety Act, you may escalate your complaint to Ofcom. Information is available at https://www.ofcom.org.uk/make-a-complaint.

Record-Keeping and Transparency

• RedGIFs maintains records of complaints, actions taken, and outcomes in accordance with applicable law.
• Aggregate information on complaints, removals, automation, and appeals is published in RedGIFs’ Transparency Reports.

Your Statutory Rights

Nothing in this Policy limits or excludes any rights you may have under applicable law, including consumer protection or contract law.